If your Policy was incepted before 01/09/2019 then please follow the below instructions.

  1. Contact Trent Services (Administration) Ltd. as soon as possible after any incident that is likely to result in a claim under this policy.
    • Telephone: 01285 626020
    • Email: admin@trent-services.co.uk
  2. Report the theft or loss to your airtime provider within 24 hours of discovery and instruct them to blacklist your handset.
  3. Report the theft or loss to the police within 48 hours of discovery and obtain either a crime reference number (for theft) or a lost  property number (for loss).

 

If your Policy was incepted after 01/09/2019 then please follow the below instructions.

Direct Group (Administration) Ltd. are the new appointed claims handler for Captain Cover policies.

  1. Contact Direct Group (Administration) Ltd. as soon as possible after any incident that is likely to result in a claim under this policy.
    • Telephone: 0345 074 4810
    • Email: gadgetclaims@directgroup.co.uk
  2. Report the theft or loss to your airtime provider within 24 hours of discovery and instruct them to blacklist your handset.
  3. Report the theft or loss to the police within 48 hours of discovery and obtain either a crime reference number (for theft) or a lost  property number (for loss).

 

If you’re unsure on who your claim administrator should be then please refer to your policy wording under the “Making a Claim” section.