Making A Complaint

Make a

We realise that things can go wrong and there may be occasions when you feel that we have not provided the service you expected. When this happens we want to hear about it so we can try to put things right. If you have cause for complaint it is important you know we are committed to providing you with an exceptional level of service and customer care


If your complaint is regarding the handling of your claim please refer to your main policy wording. Full details of who to contact will be under the “Making A Complaint” section.


If your complaint is regarding the sale of your policy then please contact us on the below.


Captain Cover

PO Box 4428


S9 9DD


Phone: 0333 400 8179


If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsmen Service. Phone them on 0300 123 9 123 or write to them at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.