Making A Complaint
We realise that things can go wrong and there may be occasions when you feel that we have not provided the service you expected. When this happens we want to hear about it so we can try to put things right. If you have cause for complaint it is important you know we are committed to providing you with an exceptional level of service and customer care
Please contact us on:
PO Box 4428
Phone: 0333 400 8179
If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsmen Service. Phone them on 0300 123 9 123 or write to them at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.