If your complaint is regarding the handling of your claim please refer to your main policy wording. Full details of who to contact will be under the “Making A Complaint” section.

If your complaint is regarding the sale of your policy then please contact us on the below. Captain Cover PO Box 4428 Sheffield S9 9DD Email: assist@captaincover.co.uk Phone: 0333 400 8179 If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsmen Service. Phone them on 0300 123 9 123 or write to them at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

All of our policy wordings can be found on our website, so you can obtain an electronic copy from there. These can be found in the customer service section and can be accessed by clicking on the customer service icon or on the link below. Policy documents.

If you still cannot see them, please email us at assist@captaincover.co.uk and we will send these to you again.

Insurance Premium Tax ( IPT ) is a tax on general insurance premiums. All gadget policies purchased on this site will be charged at the standard IPT rate.

Captain Cover is a trading style of Lexelle Limited who are authorised and regulated by the Financial Conduct Authority. FCA number 312782.

Yes, it is an annual (minimum term of 12 months) policy which you can pay for monthly using a direct debit.

Yes, you are covered up to a maximum value of £150 for mobile phone accessories. If your device replacement is a different model to your original handset, we will also provide original accessories up to £150.

We are here to help whenever you need us. If you have any questions about your policy or would like to discuss any other insurance needs please contact us on 0333 4008179 or email assist@captaincover.co.uk. If you would like to write to us please write to Captain Cover, Lexelle Limited, PO Box 4428, Sheffield, S9 9DD.

In any communication with us, please remember to quote your full name, address and your policy number or your claims reference number. This will enable us to quickly locate your policy or claims details.

As soon as possible after any incident that is likely to result in a claim under this policy report this via the portal link.

https://bastion.davies-group.com/

This requires your policy number and post code.

• Report the theft or loss to your airtime provider within 24 hours of discovery and instruct them to blacklist your handset.
• Report the theft or loss to the police within 48 hours of discovery and obtain either a crime reference number (for theft) or a lost property number (for loss).

The full claims process is detailed within your Policy Wording.

All consumers have the statutory right to cancel within 14 days of inception, renewal or upon receipt of the policy documentation, whichever is the later provided there have been no claims. You will receive a full refund. You can also cancel this policy at any time and you will only be charged for the period of cover you have had by the insurer.

If you wish to cancel your insurance you can do so by writing to Captain Cover, PO Box 4428, Sheffield, S9 9DD, or by telephoning 0333 400 8179, or by emailing assist@captaincover.co.uk

What you’ll need to pay for every approved claim.

Policy excess is fixed at device value:

• If your claim is for a gadget up to the value of £250 (when new) the excess fee is £50 for any claim.
• If your claim is for a gadget between the values of £251 – £750 (when new) the excess fee is £75 for any claim
• If your claim is for a gadget over the value of £751 (when new) the excess fee is £100 for any claim.

We insure mobile phones, tablets, laptops, iPads, iPhones, Smart watches, health & fitness gadgets, cameras, headphones, games consoles and much more.

You are covered up to a maximum value of £150 for mobile phone accessories as standard, too.

If you cannot see a particular gadget you wish to insure, please contact us.

Call our Customer Services team on 0333 400 8179 or email us at assist@captaincover.co.uk and a member of our team will be happy to help!