• Mechanical breakdown
  • Worldwide cover
  • Unauthorised usage up to £10,000
  • Accessory cover up to £150
  • Liquid damage
  • Accidental damage
  • Theft
  • Loss
  • Mechanical breakdown
  • Worldwide cover
  • Unauthorised usage up to £10,000
  • Accessory cover up to £150
  • Liquid damage
  • Accidental damage
  • Theft
  • Loss

- Policy Excesses -

If you make a claim, an excess payment will be applied. This must be paid before the settlement of your claim. This excess fee varies depending on the value of your gadget, which you have insured with us. The fees are set out below:

Gadget Value Excess Amount
Up to £250 £50
£251 – £750 £75
£751+ £100

- Policy Exclusions -

  • Exclusions & Excesses

    Items must be less than 12 months old on the start date of the policy

  • Exclusions & Excesses

    Wear and tear or gradual deterioration of performance to your device.

  • Exclusions & Excesses

    Electrical equipment purchased from an online auction site

  • Exclusions & Excesses

    The excess stated on the policy schedule.

  • Exclusions & Excesses

    Where your gadget has been left unattended.

- Making A Claim -

If your Policy was incepted before 01/09/2019 then please follow the below instructions.

  1. Contact Trent Services (Administration) Ltd. as soon as possible after any incident that is likely to result in a claim under this policy.
    • Telephone: 01285 626020
    • Email: admin@trent-services.co.uk
  2. Report the theft or loss to your airtime provider within 24 hours of discovery and instruct them to blacklist your handset.
  3. Report the theft or loss to the police within 48 hours of discovery and obtain either a crime reference number (for theft) or a lost  property number (for loss).

 

If your Policy was incepted after 01/09/2019 then please follow the below instructions.

Direct Group (Administration) Ltd. are the new appointed claims handler for Captain Cover policies.

  1. Contact Direct Group (Administration) Ltd. as soon as possible after any incident that is likely to result in a claim under this policy.
    • Telephone: 0345 074 4810
    • Email: gadgetclaims@directgroup.co.uk
  2. Report the theft or loss to your airtime provider within 24 hours of discovery and instruct them to blacklist your handset.
  3. Report the theft or loss to the police within 48 hours of discovery and obtain either a crime reference number (for theft) or a lost  property number (for loss).

 

If you’re unsure on who your claim administrator should be then please refer to your policy wording under the “Making a Claim” section.

- Frequently Asked Questions -

Should your phone or gadget be un-repairable, lost or stolen we will replace it with a phone or gadget of a similar age, condition and specification up to the amount specified in your policy schedule.
Yes, the excess summary is as follows... (which can also be found in the policy wording) If your claim is for a gadget up to the value of £250 (when new) the excess is £50. If your claim is for a gadget between the values of £251-£750 (when new) the excess is £75. If your claim is for a gadget over the value of £751 (when new) the excess is £100.
Yes, you can insure your gadget with us, as long as the gift came from a relative and it was brand new at the moment when you received it, or if refurbished, was sold with a full 12 month warranty.  You will need to be able to show us a Gift Receipt. For more information about who is covered, please see our policy wording. Please remember that in the event of a claim you will need to provide receipts for the device. For more information about who is covered, please see our policy wording.
You can insure this mobile phone in your name on behalf of your daughter, if you both live at the same address, as the policy covers use by the policy holder and immediate family. The mobile phone must have also been bought as new with a 12 month warranty. Please remember that in the event of a claim you will need to provide receipts for the mobile phone.
Yes, this policy does cover business phones.
Unfortunately not, as the phone or gadget must have been bought as new from a UK VAT registered business in order for it to be covered under this insurance.
Yes, you can add up to 5 mobiles or gadgets on to one policy!
No. We cannot insure secondhand phones
Update we can insure new phones purchased form ebay as long as customers can provide receipts and have been puchased form a company, not an individual. Also add reference to refurbished, as long as sold with 12 months warranty
Your phone's IMEI number can be found by dialing *#06#. If this does not work, the IMEI number can also be found inside of the battery compartment and within the settings menu on your phone. It is important that we obtain this information so we can identify your phone in the event of a claim.    
There is no limit on the number of claims You can make in any one period of cover, up to Your individual gadget policy limit.
Yes, all items must be 12 months old or less at the time the policy was taken out. There is no limit on the age of a device at renewal.
Serial numbers are often found in different places on different gadget. The most common places to find them are:
  • Underneath the machine or in the battery compartment
  • On the box that the product came in. Often after SN, Serial no. or similar.
  • On the receipt for the product.
  • Within the gadget's software.
  • On the surface of the product (if new).
  • On the side frame
It is important that we obtain this information so that we can identify your gadget in the event of a claim.
Captain Cover is a trading style of Lexelle Limited who are authorised and regulated by the Financial Conduct Authority. FCA number 312782.
  • If your Policy was incepted before 01/09/2019 then please follow the below instructions.
  1. Contact Trent Services (Administration) Ltd. as soon as possible after any incident that is likely to result in a claim under this policy.
    • Telephone: 01285 626020
    • Email: admin@trent-services.co.uk
  2. Report the theft or loss to your airtime provider within 24 hours of discovery and instruct them to blacklist your handset.
  3. Report the theft or loss to the police within 48 hours of discovery and obtain either a crime reference number (for theft) or a lost  property number (for loss).
 
  • If your Policy was incepted after 01/09/2019 then please follow the below instructions.
Direct Group (Administration) Ltd. are the new appointed claims handler for Captain Cover policies.
  1. Contact Direct Group (Administration) Ltd. as soon as possible after any incident that is likely to result in a claim under this policy.
    • Telephone: 0345 074 4810
    • Email: gadgetclaims@directgroup.co.uk
  2. Report the theft or loss to your airtime provider within 24 hours of discovery and instruct them to blacklist your handset.
  3. Report the theft or loss to the police within 48 hours of discovery and obtain either a crime reference number (for theft) or a lost  property number (for loss).
  If you’re unsure on who your claim administrator should be then please refer to your policy wording under the “Making a Claim” section.
Yes, it is an annual (minimum term of 12 months) policy which you can pay for monthly using a direct debit.
All of our policy wordings can be found on our website, so you can obtain an electronic copy from there. These can be found in the customer service section and can be accessed by clicking on the customer service icon or on the link below. Policy documents
Call our Customer Services team on 0333 400 8179 or email us at assist@captaincover.co.uk and a member of our team will be happy to help!

If your complaint is regarding the handling of your claim please refer to your main policy wording. Full details of who to contact will be under the “Making A Complaint” section.

If your complaint is regarding the sale of your policy then please contact us on the below. Captain Cover PO Box 4428 Sheffield S9 9DD Email: assist@captaincover.co.uk Phone: 0333 400 8179 If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsmen Service. Phone them on 0300 123 9 123 or write to them at The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Contact the Captain Cover team at assist@captaincover.co.uk.
You can either call 101 and report the theft/loss there or visit your local police station to report it. Some police stations, however, do not give out reference numbers for loss anymore and in those instances we would ask that the loss is reported on a website called www.reportmyloss.com as this will generate a certificate that we will need to see a copy of when you are claiming. If it is a theft, we will need the crime ref number.   If this happens when abroad, we would ask that you contact the local police station where you are. We would then need to have a police statement and a crime ref number.

- About the Captain -

A trading name of industry experts, Lexelle Ltd. Captain Cover is a mobile phone and tablet insurance specialist.

 

Our aim is to make buying mobile phone insurance simple, straightforward and affordable. We understand what’s important to you and what you need from us if the worst happens.

 

We’ve teamed up with one of the leading underwriters to get you the very best mobile phone insurance deals. All of our claims and operations are handled in the UK for extra peace of mind.

 

Whether you own an iPhone, Samsung Galaxy or any other smartphone or mobile device, we offer dedicated policies to protect the gadgets you love most. We make our excess charges cheap and straightforward. With protection against: accidental damage, loss, theft, breakdown and worldwide cover, we provide the ultimate level of cover.

- Important Documents -

POLICY WORDING bought on or after 10th January 2020Insurance Product Information bought on or after 1st September

Important Information

  • POLICY WORDING bought on or after 10th January 2020
  • Insurance Product Information bought on or after 1st September

Samsung Galaxy S10 Insurance With The Captain

Samsung Galaxy S10 Insurance With The Captain


We believe that the best Samsung Galaxy S10 insurance should be simple, straightforward and affordable. Our comprehensive cover range offers you the ultimate flexibility to suit your needs. We understand that trust and confidence are key, that’s why we provide dedicated, cheap policies with low excess fees.

Our Samsung cover is designed with the customer in mind. Should the worst happen our helpful claims team will aim to put you in the same position you were in before, as quickly and as smoothly as possible.

Don’t leave your Samsung Galaxy S10 unprotected, we have cover designed to suit every need and budget

Repairs and replacements for a Samsung Galaxy S10 can be extremely expensive, that’s why we’re here to help. Here at Captain Cover, we have you covered against all the eventualities. As a mobile phone insurance specialist, we’ve teamed up with one of the leading underwriters to get you the very best mobile phone insurance deals. With cover against: accidental damage, breakdown, loss, theft and liquid damage, we offer the ultimate Samsung Galaxy S10 insurance to help give you peace of mind.


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