• Theft
  • Mechanical breakdown
  • 90 days worldwide cover
  • Unauthorised usage up to £100
  • Excess from £50
  • Loss
  • Liquid damage
  • Accidental damage
  • FROM £3.99 MONTHLY
  • OR £43.89 ANNUALLY
  • Annual saving of £3.99
  • GET A QUOTE NOW
  • Theft
  • Mechanical breakdown
  • 90 days worldwide cover
  • Unauthorised usage up to £100
  • Excess from £50
  • Loss
  • Liquid damage
  • Accidental damage
  • FROM £4.99 MONTHLY
  • OR £54.89 ANNUALLY
  • Annual saving of £4.99
  • GET A QUOTE NOW
  • Theft
  • Mechanical breakdown
  • 90 days worldwide cover
  • Unauthorised usage up to £100
  • Excess from £50
  • Loss
  • Liquid damage
  • Accidental damage
  • FROM £5.99 MONTHLY
  • OR £65.89 ANNUALLY
  • Annual saving of £5.99
  • GET A QUOTE NOW

- Policy Excesses -

 

Smartphones £50

- Policy Exclusions -

  • Exclusions & Excesses

    Items must be less than 18 months old on the start date of the policy and less than 30 months when renewing your existing cover with us.

  • Exclusions & Excesses

    We do not cover any claims that occur within 14 days of the start of cover or when the item was added to the policy.

  • Exclusions & Excesses

    Accidental damage, theft, loss, breakdown or liquid damage to accessories of any kind.

  • Exclusions & Excesses

    Wear and tear or gradual deterioration of performance to your device.

  • Exclusions & Excesses

    Electrical equipment purchased from an online auction site or other site unless from a UK VAT registered supplier and secondhand or refurbished equipment.

  • Exclusions & Excesses

    Claims for any device used in connection with your profession or trade.

- Making A Claim -

You need to contact Trent-Services (Administration) Ltd. as soon as possible on admin@trent-services.com or 01285 626020. Please make sure that you report your phone as lost or stolen to your airtime provider within 12 hours and instruct them to blacklist your handset. You will also need to report the device as lost or stolen to the police within 24 hours of discovery and obtain either a crime reference number (for theft) or a lost property number (for loss).

P.S. Please note that if your policy was purchased before 01-05-2017, your claim will be handled by Castelan Ltd. and you should contact them on 0370 320 0233.

- Frequently Asked Questions -

Under this policy you are covered for accidental damage, theft*, loss*, breakdown, liquid damage, 90 days worldwide cover** and unauthorised calls, texts and data use. *Dependent on cover level selected. ** Terms and conditions apply, see policy wording for full details.
Should your phone or gadget be un-repairable, lost or stolen we will replace it with a phone or gadget of a similar age, condition and specification up to the amount specified in your policy schedule. Replacements are limited to one per year per item.
Yes, the excess for a laptop, iPhone, smart phone or tablet is £50 and for all other items is £25.
Yes, you can insure your gadget with us, as long as the gift came from a relative and it was brand new at the moment when you received it. The device must have also been bought as new from a UK VAT-registered company. Please remember that in the event of a claim you will need to provide receipts for the device. For more information about who is covered, please see our policy wording.
You can insure this mobile phone in your name on behalf of your daughter, if you both live at the same address, as the policy covers use by the policy holder and immediate family. The mobile phone must have also been bought as new from a UK VAT registered company. For more information about who is covered, please see our policy wording. Please remember that in the event of a claim you will need to provide receipts for the mobile phone.
This policy only covers personal phones and gadgets. However the Captain's business device cover is coming soon!
Unfortunately not, as the phone or gadget must have been bought as new from a UK VAT registered business in order for it to be covered under this insurance.
Yes, you can add up to 5 mobiles or gadgets on to one policy! You will receive a 10% discount on the premium for every additional phone or gadget you insure.
Mobiles and gadgets that are purchased from an on-line auction or other site are not covered.
Your phone's IMEI number can be found by dialing *#06#. If this does not work, the IMEI number can also be found inside of the battery compartment and within the settings menu on your phone. It is important that we obtain this information so we can identify your phone in the event of a claim.    
Cover is limited to one claim per insured peril, per item in any one period of insurance.
Yes, all items must be 18 months old or less at the time the policy was taken out. Or 30 months at the time of renewing your original policy purchased from Captain Cover.
Serial numbers are often found in different places on different gadget. The most common places to find them are:
  • Underneath the machine or in the battery compartment
  • On the box that the product came in. Often after SN, Serial no. or similar.
  • On the receipt for the product.
  • Within the gadget's software.
  • On the surface of the product (if new).
  • On the side frame
It is important that we obtain this information so that we can identify your gadget in the event of a claim.
Captain Cover is a trading style of Lexelle Limited who are authorised and regulated by the Financial Conduct Authority. FCA number 312782.
You need to contact Trent-Services (Administration) Ltd. as soon as possible on admin@trent-services.com or 01285 626020. Please make sure that you report your phone as lost or stolen to your airtime provider within 12 hours and instruct them to blacklist your handset. You will also need to report the device as lost or stolen to the police within 24 hours of discovery and obtain either a crime reference number (for theft) or a lost property number (for loss). P.S. Please note that if your policy was purchased before 01-05-2017, your claim will be handled by Castelan Ltd. and you should contact them on 0370 320 0233.
Yes you can! Although it is worth noting that if you pay annually you get 12 months cover for the price of 10!
All of our policy wordings can be found on our website, so you can obtain an electronic copy from there. These can be found in the customer service section and can be accessed by clicking on the customer service icon or on the link below. Policy documents
Call our Customer Services team on 0333 400 8179 or email us at assist@captaincover.co.uk and a member of our team will be happy to help!
For complaints about the sale of the policy contact Captain Cover at assist@captaincover.co.uk. For complaints regarding anything else in relation to your insurance cover please see your policy wording which will advise you of the correct number or email address to contact.
The first collection will come out of your bank account within 14 days of purchasing the policy and then subsequently on the same date every month that you purchased the policy. Example If the inception date is the 1st March, the 1st instalment will be taken on or around the 14th March and then on the 1st thereafter starting 1st April.
If you are having problems paying MONTHLY call Premium Credit on 0344 736 9836. Or if you are having problems trying to pay ANNUALLY call Castelan on 0370 320 0245.
Our credit providers, Premium Credit, require you to sign a Credit Agreement within 27 days of the inception of your policy and, if you fail to do this, there will be a £10 charge added to your account with them. You can contact Premium Credit on 0344 736 9836, if you wish to discuss this charge.
You can either call 101 and report the theft/loss there or visit your local police station to report it. Some police stations, however, do not give out reference numbers for loss anymore and in those instances we would ask that the loss is reported on a website called www.reportmyloss.com as this will generate a certificate that we will need to see a copy of when you are claiming. If it is a theft, we will need the crime ref number.   If this happens when abroad, we would ask that you contact the local police station where you are. We would then need to have a police statement and a crime ref number.

- About the Captain -

Captain Cover is a trading name of Lexelle Ltd, an experienced insurance wholesaler that has been established for over 20 years.

Lexelle Ltd sources and develops a range of insurance products for a variety of high profile partners.  All products are backed by leading insurance companies.

All Captain Cover products are underwritten by Great Lakes Reinsurance (UK) which has ‘A’ rated security.

In addition to offering quality products to cover your devices  we also offer fantastic prices and constantly check our premiums against the competition to give you a great deal.

The Captain Cover staff have many years insurance experience and a dedicated team is on hand to answer to your queries!

- Important Documents -

POLICY WORDING bought on or after 1st May 2017POLICY SUMMARY bought on or after 1st May 2017

Important Information

  • POLICY WORDING bought on or after 1st May 2017
  • POLICY SUMMARY bought on or after 1st May 2017

- iPad Air Insurance -

iPad Air Insurance

The Captain's iPad Air tablet insurance covers against Theft, Loss, Accidental Damage, Mechanical Breakdown and Unauthorised Usage

If you get cover for your iPad Air and also your mobile or other gadgets under the same policy, you will be entitled to a 10% discount!

Captains Blog

- Captain's blog -

30/04/2018

4 Unique Ways to Recycle Your Old Gadgets

Here's some useful tips to help tackle the global e-waste problem

Read Article

- iPAD AIR INSURANCE -

Get high quality cover for your iPad Air at low prices from the Captain

As the thinnest and most powerful iPad to date, the iPad Air has cemented Apple's position as providers of one of the most attractive, popular and powerful tablets on the planet.

Its power means that for many the iPad Air is their main home personal computer, as well as being the go-to gadget for taking pictures, sending emails and reading books.

With so much functionality, it's hardly surprising that it would be a big loss for anyone to lose their iPad.

That's why it's vital to make sure you have insurance for your iPad Air.

Despite this obvious fact, most iPad Air owners do not have comprehensive cover for their tablet.

And who can blame them? Over priced premiums and poor customer service would make many people think twice about insuring their iPad.

At least, until now.

Captain Cover has come to transform tablet insurance, so getting insured will be the no-brainer it always should have been.

Firstly, the Captain offers you high-quality insurance at low prices. That's cover for all the essentials like loss, theft and accidental damage to your iPad Air at some of the best deals possible. This is because we partner only with the highest rated underwriters.

Secondly, we offer you a choice of cover to suit your needs at a price to suit you budget. You can choose from three types of iPad Air insurance and monthly payments are at 0% Apr! And if you want to pay your iPad insurance annually, then we'll give you 12 months cover for the price of ten!

Finally, we are promoting the first iPad insurance policies written in plain English. This solves the problem of people getting caught out by not reading the small print. Our policies are easy to understand, and should you lose or have your iPad Air stolen, then your claim will be handled by a helpful UK based customer team.

We let you choose the type of deal that's right for you at the price that's right for you, so don't delay, insure your iPad today